For existing customers who have never used or downloaded the app, when you receive you download the app you would choose log in / existing customer and enter your phone number and then you will be asked to create a user name and password using your email. If you are new customer who is signing up for the first time you would choose pick up SIM in store or get esim or sim, you can set up a Virgin Mobile account using one of your social media accounts Google Facebook or Twitter or by using your email and enter a password
