For the current moment we can’t migrate the device to another
What do I do if I change my mind and want to return the device ?
If the device is activated then we can’t return the device.
How many devices can the main account holder have ?
This is determined by the number of SIM’s you have in
Can I have the device without being a virgin SIM customer ?
The main account holder must have a Virgin KSA SIM to
Can I still use the device While charging ?
Yes the device can be used while charging.
Can the device call and recieve calls from other operators ?
Yes the device can call and recieve calls from other operators
What is the Re-fund policy for the device ?
If the customer opens the seal on the device the device
How do I know the battery status ?
You can see the battery status on the Virgin Mobile App.
Can I remove the SIM card in the device ?
The SIM card is locked to the device and cannot be
What type of cards a user can have on the app ?
The App supports credit debit Mada and pre-loaded credit cards….